Service innovation and customer choices in the hospitality industry

Author: Victorino Liana   Verma Rohit   Plaschka Gerhard   Dev Chekitan  

Publisher: Emerald Group Publishing Ltd

ISSN: 0960-4529

Source: Managing Service Quality, Vol.15, Iss.6, 2005-01, pp. : 555-576

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract