Author: Cottrell Susan J.R.
Publisher: Emerald Group Publishing Ltd
ISSN: 0960-4529
Source: Managing Service Quality, Vol.4, Iss.4, 1994-04, pp. : 17-19
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Abstract
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Achieving and exceeding customer satisfaction at Milliken
Managing Service Quality, Vol. 5, Iss. 4, 1995-04 ,pp. :