Author： Kleindorfer Paul R
Publisher： Emerald Group Publishing Ltd
ISSN： 0960-4529
Source： Managing Service Quality, Vol.4, Iss.4, 1994-04, pp. : 20-23
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
The University of Pennsylvania is committed to total quality management. Describes the genesis of the TQM effort in the administrations of the University and in the Wharton School's MBA curriculum which has been developed using TQM principles. Describes these early activities, together with their growing impact on the deployment of TQM to other schools and areas in the University.
Related content
Access to resources
Recommend
By Choppin Jon
Managing Service Quality, Vol. 5, Iss. 3, 1995-03 ,pp. :
By Harkavy Ira Johnston Francis E. Puckett John
Concepts and Transformation, Vol. 1, Iss. 1, 1996-01 ,pp. :