Author： Choppin Jon
Publisher： Emerald Group Publishing Ltd
ISSN： 0960-4529
Source： Managing Service Quality, Vol.4, Iss.4, 1994-04, pp. : 6-8
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
Total Quality Customers : A Conversation
By Choppin Jon
Managing Service Quality, Vol. 4, Iss. 5, 1994-05 ,pp. :
Access to resources
Recommend
Total quality people - a fifth conversation
By Choppin Jon
Managing Service Quality, Vol. 5, Iss. 2, 1995-02 ,pp. :
Total involvement in quality management
Team Performance Management, Vol. 6, Iss. 7-8, 2000-07 ,pp. :
Total service quality management
Managing Service Quality, Vol. 9, Iss. 1, 1999-01 ,pp. :
Strategic total quality management
By Bilich Feruccio Neto Annibal Affonso
Total Quality Management, Vol. 8, Iss. 2-3, 1997-06 ,pp. :