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Service Business, Vol. 7, Iss. 4, 2013-12 ,pp. : 665-686

Springer Publishing Company

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Customer orientation of service employees: Its impact on customer satisfaction, commitment, and retention

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Emerald Group Publishing Ltd

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Service quality and its impact on customer satisfaction in Indian hospitals: Perspectives of patients and their attendants

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Emerald Group Publishing Ltd

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The impact of interpersonal relationships on customer satisfaction and loyalty to the service provider

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International Journal of Service Industry Management, Vol. 15, Iss. 4, 2004-04 ,pp. : 365-384

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The impact of service failures on customer loyalty: The moderating role of affective commitment

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International Journal of Service Industry Management, Vol. 15, Iss. 2, 2004-02 ,pp. : 134-149

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