Service quality at Jordanian commercial banks: what do their customers say?

Author： Al-Hawary Sulieman Ibraheem Shelash   Metabis Amal  

Publisher： Inderscience Publishers

ISSN： 1746-6474

Source： International Journal of Productivity and Quality Management, Vol.10, Iss.3, 2012-08, pp. : 307-334

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Service quality at banks and credit unions: what do their customers say?

By Allred Anthony T   Addams H Lon  

Managing Service Quality, Vol. 10, Iss. 1, 2000-01 ,pp. : 52-60

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Managing service quality in banks: customers' gender effects

By Spathis Charalambos   Petridou Eugenia   Glaveli Niki  

Managing Service Quality, Vol. 14, Iss. 1, 2004-02 ,pp. : 90-102

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Measuring perceived service quality at UAE commercial banks

By Jabnoun Naceur   Al-Tamimi Hussein A Hassan  

International Journal of Quality & Reliability Management, Vol. 20, Iss. 4, 2003-04 ,pp. : 458-472

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customers' perception and attitude towards service quality in multinational banks in India

By Khare Arpita  

International Journal of Services and Operations Management, Vol. 10, Iss. 2, 2011-09 ,pp. : 199-215

Inderscience Publishers

Access to resources Recommend Favorite

Building relationship with customers by using technological solutions in commercial banks of Latvia

By Brige Andra  

Baltic Journal of Management, Vol. 1, Iss. 1, 2006-00 ,pp. : 24-33

Emerald Group Publishing Ltd

Access to resources Recommend Favorite