Applying social network analysis on customer complaint handling

Author： Sitko-Lutek Agnieszka   Chuancharoen Supakij   Sukpitikul Arkhom   Phusavat Kongkiti  

Publisher： Emerald Group Publishing Ltd

ISSN： 0263-5577

Source： Industrial Management & Data Systems, Vol.110, Iss.9, 2010-09, pp. : 1402-1419

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