An integrated model of perceived service quality and customer loyalty: an empirical examination of the mediation effects of customer satisfaction and customer trust

By Dahiyat Samer E.   Akroush Mamoun N.   Abu-Lail Bayan N.  

International Journal of Services and Operations Management, Vol. 9, Iss. 4, 2011-07 ,pp. : 453-490

Inderscience Publishers

Access to resources Recommend Favorite

Customer satisfaction and loyalty: the critical elements of service quality

By Disney John  

Total Quality Management, Vol. 10, Iss. 4-5, 1999-07 ,pp. : 491-497

Routledge Ltd

Access to resources Recommend Favorite

Service quality in call centres: implications for customer loyalty

By Dean Alison M  

Managing Service Quality, Vol. 12, Iss. 6, 2002-11 ,pp. : 414-423

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer perceived service quality and loyalty in Islamic banks

By Kashif Muhammad   Rehman Mohsin Abdur   Pileliene Lina  

The TQM Journal, Vol. 28, Iss. 1, 2016-01 ,pp. : 62-78

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Internet retail customer loyalty: the mediating role of relational benefits

By Yen Hsiu Ju Rebecca   Gwinner Kevin P  

International Journal of Service Industry Management, Vol. 14, Iss. 5, 2003-05 ,pp. : 483-500

Emerald Group Publishing Ltd

Access to resources Recommend Favorite