Exploring Relationship Management in Professional Services: A Study of Management Consultancy

Author： Karantinou Kalipso M.   Hogg Margaret K.  

Publisher： Routledge Ltd

ISSN： 0267-257X

Source： Journal of Marketing Management, Vol.17, Iss.3-4, 2001-04, pp. : 263-286

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Customer relationship management in financial services: towards information-enabled relationship marketing

By Ryals Lynette   Payne Adrian  

Journal of Strategic Marketing, Vol. 9, Iss. 1, 2001-03 ,pp. : 3-27

Routledge Ltd

Access to resources Recommend Favorite

Customer relationship management and innovation capability: an empirical study

By Lin Ru-Jen   Chen Rong-Huei   Chiu Kevin Kuan-Shun  

Industrial Management & Data Systems, Vol. 110, Iss. 1, 2010-01 ,pp. : 111-133

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Management consultancy in small firms: how does interaction work?

By Christensen Poul Rind   Klyver Kim  

Journal of Small Business and Enterprise Development, Vol. 13, Iss. 3, 2006-07 ,pp. : 299-313

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

An empirical investigation of relationship development in professional business services

By Karantinou Kalipso M.   Hogg Margaret K.  

Journal of Services Marketing, Vol. 23, Iss. 4, 2009-07 ,pp. : 249-260

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Management competences for services marketing

By Gilmore Audrey   Carson David  

Journal of Services Marketing, Vol. 10, Iss. 3, 1996-03 ,pp. : 39-57

Emerald Group Publishing Ltd

Access to resources Recommend Favorite