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Total Quality Management, Vol. 11, Iss. 4-6, 2000-07 ,pp. : 509-514

Routledge Ltd

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Customer loyalty and complex services: The impact of corporate image on quality, customer satisfaction and loyalty for customers with varying degrees of service expertise

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The customer satisfaction-customer loyalty relationship: Reassessing customer and relational characteristics moderating effects

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Customer loyalty and the role of relationship length

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