A case study of applying importance-performance analysis in orthopedic department to evaluate service quality

By Wu Hsin-Hung  

International Journal of Management and Decision Making, Vol. 12, Iss. 1, 2012-12 ,pp. : 50-68

Inderscience Publishers

Access to resources Recommend Favorite

The application of quality function deployment in service quality management

By Andronikidis Andreas   Georgiou Andreas C.   Gotzamani Katerina   Kamvysi Konstantina  

The TQM Journal, Vol. 21, Iss. 4, 2009-06 ,pp. : 319-333

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Measurement of internal service quality: application of the SERVQUAL battery to internal service quality

By Kang Gi-Du   Jame Jeffrey   Alexandris Kostas  

Managing Service Quality, Vol. 12, Iss. 5, 2002-10 ,pp. : 278-291

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Pricing and collection preferences for navigation service offers by mobile network operators: a conjoint analysis

By Gerpott Torsten J.  

International Journal of Services Sciences, Vol. 3, Iss. 4, 2010-10 ,pp. : 342-362

Inderscience Publishers

Access to resources Recommend Favorite

Comparative evaluation of critical factors in delivering service quality of banks: An application of dominance analysis in modified SERVQUAL model

By Kumar Mukesh   Kee Fong Tat   Charles Vincent  

International Journal of Quality & Reliability Management, Vol. 27, Iss. 3, 2010-01 ,pp. : 351-377

Emerald Group Publishing Ltd

Access to resources Recommend Favorite