Developing a decomposed customer satisfaction index: An example of the boutique motel industry

Author： Hsu Sheng-Hsun   Tsai Meng-Huan   Wang Yu-Che  

Publisher： Routledge Ltd

ISSN： 1478-3363

Source： Total Quality Management & Business Excellence, Vol.24, Iss.9-10, 2013-10, pp. : 1124-1140

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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