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Taylor & Francis Ltd

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Customer loyalty and complex services: The impact of corporate image on quality, customer satisfaction and loyalty for customers with varying degrees of service expertise

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The mediating role of relational benefit between service quality and customer loyalty in airline industry

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Total Quality Management & Business Excellence, Vol. 24, Iss. 9-10, 2013-10 ,pp. : 1084-1095

Routledge Ltd

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The mediating role of place attachment on the relationship between service quality and loyalty in the context of skiing

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International Journal of Sport Management and Marketing, Vol. 6, Iss. 3, 2009-11 ,pp. : 277-291

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Waiting time influence on the satisfaction-loyalty relationship in services

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Managing Service Quality, Vol. 17, Iss. 2, 2007-03 ,pp. : 174-193

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