Impact of trust on the relationship of e-service quality and customer satisfaction

Author：  

Publisher： Emerald Group Publishing Ltd

E-ISSN： 1758-888X|10|1|21-46

ISSN： 1450-2194

Source： EuroMed Journal of Business, Vol.10, Iss.1, 2015-05, pp. : 21-46

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Customer perceptions of e-service quality in online shopping

By Lee Gwo-Guang   Lin Hsiu-Fen  

International Journal of Retail & Distribution Management, Vol. 33, Iss. 2, 2005-02 ,pp. : 161-176

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Exploring the relationships between e-service quality, satisfaction, attitudes and behaviours in content-driven e-service web sites

By Carlson Jamie   O'Cass Aron  

Journal of Services Marketing, Vol. 24, Iss. 2, 2010-01 ,pp. : 112-127

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer participation in online co-creation experience: the role of e-service quality

By Elsharnouby Tamer H.   Mahrous Abeer A.  

Journal of Research in Interactive Marketing, Vol. 9, Iss. 4, 2015-10 ,pp. : 313-336

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The relationship between service quality and customer satisfaction - a factor specific approach

By Sureshchandar G.S.   Rajendran Chandrasekharan   Anantharaman R.N.  

Journal of Services Marketing, Vol. 16, Iss. 4, 2002-07 ,pp. : 363-379

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

An examination of the relationship between service quality, customer satisfaction, and store loyalty

By Sivadas Eugene   Baker-Prewitt Jamie L  

International Journal of Retail & Distribution Management, Vol. 28, Iss. 2, 2000-02 ,pp. : 73-82

Emerald Group Publishing Ltd

Access to resources Recommend Favorite