Quality of physical surroundings and service encounters, airfare, trust and intention during the flight

Author: Hwang Jinsoo  

Publisher: Emerald Group Publishing Ltd

E-ISSN: 1757-1049|27|4|585-607

ISSN: 0959-6119

Source: International Journal of Contemporary Hospitality Management, Vol.27, Iss.4, 2015-05, pp. : 585-607

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Abstract