Service failures and complaints in the family travel market: a justice dimension approach

Author： Park Oun-Joung   Lehto Xinran   Park Jung-Kun  

Publisher： Emerald Group Publishing Ltd

ISSN： 0887-6045

Source： Journal of Services Marketing, Vol.22, Iss.7, 2008-10, pp. : 520-532

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Related content

Service performance and procedural justice: the mediating roles of family life cycle and culture

By Nance William   White Darin  

Journal of Services Marketing, Vol. 23, Iss. 3, 2009-05 ,pp. : 195-207

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Stock market reactions to third-party complaints

By Casado-Díaz Ana B.   Mas-Ruiz Francisco J.   Sellers-Rubio Ricardo  

The International Journal of Bank Marketing, Vol. 27, Iss. 2, 2009-02 ,pp. : 167-183

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service failures and recovery in retail banking: the customers' perspective

By Lewis Barbara R   Spyrakopoulos Sotiris  

The International Journal of Bank Marketing, Vol. 19, Iss. 1, 2001-02 ,pp. : 37-48

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Tracking service failures and employee recovery efforts

By Hoffman K Douglas   Kelley Scott W   Rotalsky Holly M  

Journal of Services Marketing, Vol. 9, Iss. 2, 1995-02 ,pp. : 49-61

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The power of explanations in mitigating the ill-effects of service failures

By Mattila Anna S.  

Journal of Services Marketing, Vol. 20, Iss. 7, 2006-12 ,pp. : 422-428

Emerald Group Publishing Ltd

Access to resources Recommend Favorite