![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
Author: RaddatsChrisSchool of Management University of Liverpool Liverpool UK BurtonJamieManchester Business School University of Manchester Manchester UK AshmanRachelSchool of Management University of Liverpool Liverpool UK
Publisher: Emerald Group Publishing Ltd
E-ISSN: 1757-5826|26|1|97-116
ISSN: 1757-5818
Source: Journal of Service Management, Vol.26, Iss.1, 2015-03, pp. : 97-116
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
By Ramayah T. Roy Matthew H. Arokiasamy Sawaridass Zbib Imad Ahmed Zafar U.
International Journal of Business Information Systems, Vol. 2, Iss. 3, 2007-01 ,pp. :