The effects of introducing and terminating loyalty programs

Author: Melnyk Valentyna   Bijmolt Tammo  

Publisher: Emerald Group Publishing Ltd

E-ISSN: 1758-7123|49|3-4|398-419

ISSN: 0309-0566

Source: European Journal of Marketing, Vol.49, Iss.3-4, 2015-04, pp. : 398-419

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Abstract