An Event-Based Data Warehouse to Support Decisions in Multi-Channel, Multi-Service Contact Centers

Publisher： IGI Global_journal

E-ISSN： 1548-7725|21|1|33-51

ISSN： 1548-7717

Source： Journal of Cases on Information Technology (JCIT), Vol.21, Iss.1, 2019-01, pp. : 33-51

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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