The paths from service quality dimensions to customer loyalty: An application on supermarket customers

Author: Kitapci Olgun   Dortyol Ibrahim Taylan   Yaman Zührem   Gulmez Mustafa  

Publisher: Emerald Group Publishing Ltd

ISSN: 2040-8269

Source: Management Research Review, Vol.36, Iss.3, 2013-03, pp. : 239-255

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Abstract