Consultative selling in financial services: an observational study of the mortgage mediation process

Author: Verhallen Theo M.M.   Greve Harriette   Frambach Ruud Th.  

Publisher: Emerald Group Publishing Ltd

ISSN: 0265-2323

Source: The International Journal of Bank Marketing, Vol.15, Iss.2, 1997-04, pp. : 54-59

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Abstract