Customer Empowerment and Satisfaction through the Consultative Selling Process in the Retail Industry

Publisher： IGI Global_journal

E-ISSN： 1947-9255|9|3|34-49

ISSN： 1947-9247

Source： International Journal of Customer Relationship Marketing and Management (IJCRMM), Vol.9, Iss.3, 2018-07, pp. : 34-49

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