Measuring Service Quality and Promoting Decentring

ISSN： 0954-478X

Source： The TQM Magazine, Vol.6, Iss.5, 1994-05, pp. : 50-55

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Measuring service quality: A hybrid methodology

By Bennington Lynne Cummane James

Total Quality Management, Vol. 9, Iss. 6, 1998-08 ,pp. : 395-405

Routledge Ltd

Access to resources Recommend Favorite

Measuring web-based service quality

By Li Y. N. Tan K. C. Xie M.

Total Quality Management, Vol. 13, Iss. 5, 2002-08 ,pp. : 685-700

Routledge Ltd

Access to resources Recommend Favorite

Measuring service quality in local government: the SERVQUAL approach

By Donnelly Mike Wisniewski Mik Dalrymple John F Curry Adrienne C

International Journal of Public Sector Management, Vol. 8, Iss. 7, 1995-07 ,pp. : 15-20

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Measuring perceived service quality at UAE commercial banks

By Jabnoun Naceur Al-Tamimi Hussein A Hassan

International Journal of Quality & Reliability Management, Vol. 20, Iss. 4, 2003-04 ,pp. : 458-472

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Measuring and managing service quality: integrating customer expectations

By Robledo Marco Antonio

Managing Service Quality, Vol. 11, Iss. 1, 2001-02 ,pp. : 22-31

Emerald Group Publishing Ltd

Access to resources Recommend Favorite