Measuring web-based service quality

By Li Y. N.   Tan K. C.   Xie M.  

Total Quality Management, Vol. 13, Iss. 5, 2002-08 ,pp. : 685-700

Routledge Ltd

Access to resources Recommend Favorite

Measuring Service Quality and Promoting Decentring

By Webster Calum   Hung Li-Chu  

The TQM Magazine, Vol. 6, Iss. 5, 1994-05 ,pp. : 50-55

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service quality dimensions of hybrid services

By Ganguli Shirshendu   Roy Sanjit Kumar  

Managing Service Quality, Vol. 20, Iss. 5, 2010-09 ,pp. : 404-424

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Measuring service quality in local government: the SERVQUAL approach

By Donnelly Mike   Wisniewski Mik   Dalrymple John F   Curry Adrienne C  

International Journal of Public Sector Management, Vol. 8, Iss. 7, 1995-07 ,pp. : 15-20

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Measuring perceived service quality at UAE commercial banks

By Jabnoun Naceur   Al-Tamimi Hussein A Hassan  

International Journal of Quality & Reliability Management, Vol. 20, Iss. 4, 2003-04 ,pp. : 458-472

Emerald Group Publishing Ltd

Access to resources Recommend Favorite