Measuring transaction-specific satisfaction in services: Are the measures transferable across cultures?

By Veloutsou Cleopatra   Gilbert G Ronald   Moutinho Luiz A   Goode Mark M.H.  

European Journal of Marketing, Vol. 39, Iss. 5-6, 2005-05 ,pp. : 606-628

Emerald Group Publishing Ltd

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Customer satisfaction in the restaurant industry: an examination of the transaction-specific model

By Andaleeb Syed Saad   Conway Carolyn  

Journal of Services Marketing, Vol. 20, Iss. 1, 2006-01 ,pp. : 3-11

Emerald Group Publishing Ltd

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An Empirical Investigation of the Relationship between Quality Management Factors and Customer Satisfaction, Improved Competitive Position and Overall Business Performance

By Sharma Bishnu   Gadenne David  

Journal of Strategic Marketing, Vol. 16, Iss. 4, 2008-09 ,pp. : 301-314

Routledge Ltd

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An empirical test of the drivers of overall customer satisfaction: evidence from multivariate Granger causality

By Omachonu Vincent   Johnson William C.   Onyeaso Godwin  

Journal of Services Marketing, Vol. 22, Iss. 6, 2008-09 ,pp. : 434-444

Emerald Group Publishing Ltd

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The Impact of Transaction-specific Investments on Buyer-Seller Relationships

By Lohtia Ritu   Krapfel Robert E  

The Journal of Business and Industrial Marketing, Vol. 9, Iss. 1, 1994-01 ,pp. : 6-16

Emerald Group Publishing Ltd

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