Measuring customer satisfaction in the fast food industry: a cross-national approach

Author: Gilbert G Ronald   Veloutsou Cleopatra   Goode Mark M.H.   Moutinho Luiz  

Publisher: Emerald Group Publishing Ltd

ISSN: 0887-6045

Source: Journal of Services Marketing, Vol.18, Iss.5, 2004-05, pp. : 371-383

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract