The effect of service employees' competence on financial institutions' image: benevolence as a moderator variable

ISSN： 0887-6045

Source： Journal of Services Marketing, Vol.25, Iss.5, 2011-08, pp. : 349-360

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Corporate brand image of financial institutions: a consumer approach

By Bravo Rafael Montaner Teresa Pina José M.

Journal of Product and Brand Management, Vol. 21, Iss. 4, 2012-07 ,pp. : 232-245

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Efficiency, customer service and financial performance among Australian financial institutions

By Duncan Elizabeth Elliott Greg

The International Journal of Bank Marketing, Vol. 22, Iss. 5, 2004-05 ,pp. : 319-342

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The Financial Thesis: Reconceptualizing Globalisation's Effect on Firms and Institutions

By Monk Ashby H. B.

Competition & Change, Vol. 13, Iss. 1, 2009-03 ,pp. : 51-74

Maney Publishing

Access to resources Recommend Favorite

Customer loyalty and the effect of switching costs as a moderator variable: A case in the Turkish mobile phone market

By Aydin Serkan Özer Gökhan Arasil Ömer

Marketing Intelligence & Planning, Vol. 23, Iss. 1, 2005-01 ,pp. : 89-103

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Choices of savings options related to trust in banks' competence, benevolence and stability

By Carlander Anders Peterson Daniel Gamble Amelie Gärling Tommy Johansson Lars-Olof Holmen Martin

Journal of Financial Services Marketing, Vol. 18, Iss. 2, 2013-06 ,pp. : 121-136

Palgrave Macmillan Ltd

Access to resources Recommend Favorite