Moderating role of team identification on the relationship between service quality and repurchase intentions among spectators of professional sports

By Theodorakis Nicholas D.   Koustelios Athanasios   Robinson Leigh   Barlas Achilleas  

Managing Service Quality, Vol. 19, Iss. 4, 2009-07 ,pp. : 456-473

Emerald Group Publishing Ltd

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Impact of core and peripheral service quality on consumption behavior of professional team sport spectators as mediated by perceived value

By Byon Kevin K.   Zhang James J.   Baker Thomas A.  

European Sport Management Quarterly, Vol. 13, Iss. 2, 2013-04 ,pp. : 232-263

Routledge Ltd

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Investigating the structural relationship between loyalty programme service quality, satisfaction and loyalty for retail loyalty programmes: evidence from Malaysia

By Omar Nor Asiah   Wel Che Aniza Che   Aziz Norzalita Abd   Alam Syed Shah  

Measuring Business Excellence, Vol. 17, Iss. 1, 2013-03 ,pp. : 33-50

Emerald Group Publishing Ltd

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Differentiating between service quality and relationship quality in cyberspace

By Keating Byron   Rugimbana Robert   Quazi Ali  

Managing Service Quality, Vol. 13, Iss. 3, 2003-03 ,pp. : 217-232

Emerald Group Publishing Ltd

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The zone of tolerance: Exploring the relationship between service transactions and satisfaction with the overall service

By Johnston Robert  

International Journal of Service Industry Management, Vol. 6, Iss. 2, 1995-02 ,pp. : 46-61

Emerald Group Publishing Ltd

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