Why and how service quality perceptions impact consumer responses

Author: Etgar Michael   Fuchs Galia  

Publisher: Emerald Group Publishing Ltd

ISSN: 0960-4529

Source: Managing Service Quality, Vol.19, Iss.4, 2009-07, pp. : 474-485

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract