Author： Garzaniti Ivana Pearce Glenn Stanton John
Publisher： Emerald Group Publishing Ltd
ISSN： 0960-4529
Source： Managing Service Quality, Vol.21, Iss.6, 2011-11, pp. : 667-687
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
The role of emotional satisfaction in service encounters
By Wong Amy
Managing Service Quality, Vol. 14, Iss. 5, 2004-05 ,pp. :
Access to resources
Recommend
Service role and outcome as moderators in intercultural service encounters
By SharmaPiyushSchool of Marketing Curtin Business School Curtin University Bentley Australia TamJackie L.M.Department of Management and Marketing Hong Kong Polytechnic University Kowloon Hong Kong KimNamwoonDepartment of Management and Marketing Hong Kong Polytechnic University Kowloon Hong Kong
Journal of Service Management, Vol. 26, Iss. 1, 2015-03 ,pp. :
By Lindsay Valerie Chadee Doren Mattsson Jan Johnston Robert Millett Bruce
International Journal of Service Industry Management, Vol. 14, Iss. 1, 2003-01 ,pp. :