Assessing service management effectiveness in a health resort: implications of technical and functional quality

Author： Ferguson Ronald James   Paulin Michèle   Pigeassou Charles   Gauduchon Romain  

Publisher： Emerald Group Publishing Ltd

ISSN： 0960-4529

Source： Managing Service Quality, Vol.9, Iss.1, 1999-01, pp. : 58-65

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