Developing effective service compensation strategies: Is a price reduction more effective than a free gift?

ISSN： 1757-5818

Source： Journal of Service Management, Vol.22, Iss.2, 2011-04, pp. : 202-216

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Developing effective customer-supplier relationships: more than one way to skin a cat

By New Steve Burnes Bernard

International Journal of Quality & Reliability Management, Vol. 15, Iss. 4, 1998-04 ,pp. : 377-388

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Developing effective strategies to prioritize set-up reduction in a multi-machine production system

By Chakravorty Satya S Sessum Joseph L

International Journal of Operations & Production Management, Vol. 15, Iss. 10, 1995-10 ,pp. : 103-111

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Developing multi-skilled teams for effective service delivery

By Lloyd John

Facilities, Vol. 14, Iss. 3-4, 1996-03 ,pp. : 20-22

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Effective Gift Acceptance Policies and Procedures

By Newman David Wheeler

National Committee on Planned Giving Conference Proceedings, Vol. 2008, Iss. 1, 2008-10 ,pp. : 1-22

National Committee on Planned Giving

Access to resources Recommend Favorite

More effective leadership can bring higher service quality

By Rausch Erwin

Managing Service Quality, Vol. 9, Iss. 3, 1999-06 ,pp. : 154-157

Emerald Group Publishing Ltd

Access to resources Recommend Favorite