Author: Li Jing-Hua Xu Lei Wu Xiu-Lan
Publisher: Inderscience Publishers
ISSN: 1460-6720
Source: International Journal of Services Technology and Management, Vol.12, Iss.2, 2009-05, pp. : 146-174
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
A QFD/ approach for service quality deployment: a case study
By Pun K.F. Chin K.S. Lau Henry
Managing Service Quality, Vol. 10, Iss. 3, 2000-06 ,pp. :