Driving loyalty through time-to-value

Author： Noori Hamid   Deszca Gene   Munro Hugh  

Publisher： Inderscience Publishers

ISSN： 1460-6720

Source： International Journal of Services Technology and Management, Vol.3, Iss.3, 2003-07, pp. : 277-296

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Time-to-value, customer learning, and the development of breakthrough products

By Chen Chialin   Noori Hamid  

International Journal of Product Development, Vol. 1, Iss. 3-4, 2005-01 ,pp. : 261-279

Inderscience Publishers

Access to resources Recommend Favorite

Customer loyalty and employee engagement: an alignment for value

By Gonring Matthew P.  

Journal of Business Strategy, Vol. 29, Iss. 4, 2008-07 ,pp. : 29-40

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Loyalty, perceived value and relationship quality in healthcare services

By Moliner Miguel A.  

Journal of Service Management, Vol. 20, Iss. 1, 2009-03 ,pp. : 76-97

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The loyalty ripple effect: Appreciating the full value of customers

By Gremler Dwayne D.   Brown Stephen W.  

International Journal of Service Industry Management, Vol. 10, Iss. 3, 1999-08 ,pp. : 271-293

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Waiting time influence on the satisfaction-loyalty relationship in services

By Bielen Frédéric   Demoulin Nathalie  

Managing Service Quality, Vol. 17, Iss. 2, 2007-03 ,pp. : 174-193

Emerald Group Publishing Ltd

Access to resources Recommend Favorite