The Role of Non-verbal Communication in Service Encounters: A Conceptual Framework

Author: Gabbott Mark   Hogg Gillian  

Publisher: Routledge Ltd

ISSN: 0267-257X

Source: Journal of Marketing Management, Vol.17, Iss.1-2, 2001-02, pp. : 5-26

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract