Related content

The effects of work-family conflict, emotional exhaustion, and intrinsic motivation on job outcomes of front-line employees

By Karatepe Osman M.   Tekinkus Mehmet  

The International Journal of Bank Marketing, Vol. 24, Iss. 3, 2006-04 ,pp. : 173-193

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Work-family conflict, emotional exhaustion, and intrinsic motivation: A study of frontline employees in Turkish banks

By Karatepe Osman M.   Tekinkus Mehmet  

The International Journal of Bank Marketing, Vol. 24, Iss. 4, 2006-06 ,pp. : 265-284

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The effect of job resourcefulness on role stress, emotional exhaustion and overall performance: A study of frontline bank employees

By Karatepe Osman M   Aga Mehmet  

Journal of Financial Services Marketing, Vol. 18, Iss. 2, 2013-06 ,pp. : 91-105

Palgrave Macmillan Ltd

Access to resources Recommend Favorite

The Effect of Management Commitment to Service Quality on Frontline Employees' Job Attitudes, Turnover Intentions and Service Recovery Performance in a New Public Management Context

By Ashill Nicholas   Rod Michel   Carruthers Janet  

Journal of Strategic Marketing, Vol. 16, Iss. 5, 2008-12 ,pp. : 437-462

Routledge Ltd

Access to resources Recommend Favorite

Problematic customers and turnover intentions of customer service employees

By Poddar Amit   Madupalli Ramana  

Journal of Services Marketing, Vol. 26, Iss. 7, 2012-10 ,pp. : 551-559

Emerald Group Publishing Ltd

Access to resources Recommend Favorite