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Emerald Group Publishing Ltd

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The effect of job resourcefulness on role stress, emotional exhaustion and overall performance: A study of frontline bank employees

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Palgrave Macmillan Ltd

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The effects of relationship bonds on emotional exhaustion and turnover intentions in frontline employees

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Journal of Services Marketing, Vol. 28, Iss. 4, 2014-07 ,pp. : 319-330

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Antecedents and outcomes of service recovery performance: an empirical study of frontline employees in Turkish banks

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Effects of competitive psychological climate, work-family conflict and role conflict on customer orientation: The case of call center employees in India

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