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Journal of Services Marketing, Vol. 23, Iss. 5, 2009-07 ,pp. : 338-350

Emerald Group Publishing Ltd

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The effects of work-family conflict, emotional exhaustion, and intrinsic motivation on job outcomes of front-line employees

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The International Journal of Bank Marketing, Vol. 24, Iss. 3, 2006-04 ,pp. : 173-193

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Work-family conflict, emotional exhaustion, and intrinsic motivation: A study of frontline employees in Turkish banks

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The International Journal of Bank Marketing, Vol. 24, Iss. 4, 2006-06 ,pp. : 265-284

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The effects of relationship bonds on emotional exhaustion and turnover intentions in frontline employees

By Wang Edward Shih-Tse  

Journal of Services Marketing, Vol. 28, Iss. 4, 2014-07 ,pp. : 319-330

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Does hope moderate the impact of job burnout on frontline bank employees' in-role and extra-role performances?

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The International Journal of Bank Marketing, Vol. 31, Iss. 1, 2013-01 ,pp. : 56-70

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