An exploration of relational customers' response to service failure

Author: Hedrick Natalie   Beverland Michael   Minahan Stella  

Publisher: Emerald Group Publishing Ltd

ISSN: 0887-6045

Source: Journal of Services Marketing, Vol.21, Iss.1, 2007-02, pp. : 64-72

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next