Related content

Total quality management from the Mexican perspective

By Orive Alfredo  

Total Quality Management, Vol. 11, Iss. 4-6, 2000-07 ,pp. : 754-761

Routledge Ltd

Access to resources Recommend Favorite

Westminster City Council: improving quality through complaint management

By Carney Steve  

Managing Service Quality, Vol. 6, Iss. 4, 1996-04 ,pp. : 20-22

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer complaint behaviour from the perspective of the service-dominant logic of marketing

By Tronvoll Bård  

Managing Service Quality, Vol. 17, Iss. 6, 2007-11 ,pp. : 601-620

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The effects of quality management practices on customer satisfaction and innovation: a perspective from Jordan

By Al-Refaie Abbas   Ghnaimat Ola   Ko Jong-Hwan  

International Journal of Productivity and Quality Management, Vol. 8, Iss. 4, 2011-10 ,pp. : 398-415

Inderscience Publishers

Access to resources Recommend Favorite

Total quality management: an examination of the writings from a UK perspective

By Zain Z.M.   Dale B.G.   Kehoe D.F.  

The TQM Magazine, Vol. 13, Iss. 2, 2001-04 ,pp. : 129-137

Emerald Group Publishing Ltd

Access to resources Recommend Favorite