Author： ZhaoJingDepartment of Marketing and Tourism Management Wuhan University Wuhan China WangTaoDepartment of Marketing and Tourism Management Wuhan University Wuhan China FanXiuchengDepartment of Marketing Fudan University Shanghai China
Publisher： Emerald Group Publishing Ltd
E-ISSN： 1757-5826|26|1|72-96
ISSN： 1757-5818
Source： Journal of Service Management, Vol.26, Iss.1, 2015-03, pp. : 72-96
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