Author: HeidenreichSvenFaculty of Law and Economics Saarland University Saarbrücken Germany HandrichMatthiasDepartment of Innovation Management
Publisher: Emerald Group Publishing Ltd
E-ISSN: 1757-5826|26|1|44-71
ISSN: 1757-5818
Source: Journal of Service Management, Vol.26, Iss.1, 2015-03, pp. : 44-71
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