Service loyalty: implications for service providers

By Javalgi Rajshekhar Raj G   Moberg Christopher R  

Journal of Services Marketing, Vol. 11, Iss. 3, 1997-03 ,pp. : 165-179

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Exploring dualities of service innovation: implications for service research

By Anderson Laurel   Brodie Roderick J.   Edvardsson Bo   Kristensson Per   Lervik-Olsen Line   Sebastiani Roberta   Andreassen Tor Wallin   Anderson Laurel   Anderson Laurel  

Journal of Services Marketing, Vol. 29, Iss. 6-7, 2015-09 ,pp. : 436-441

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service-oriented concepts: bridging between managers and technologists

By Gulledge Thomas   Deller Greg  

Industrial Management & Data Systems, Vol. 109, Iss. 1, 2009-01 ,pp. : 5-15

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Business effectiveness and professional service personnel Relational or transactional managers?

By Paulin Michèle   Ferguson Ronald J   Payaud Marielle  

European Journal of Marketing, Vol. 34, Iss. 3-4, 2000-03 ,pp. : 453-472

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Brand managers' relations with industrial service providers in pharmaceutical and other companies

By Panigyrakis George G   Veloutsou Cleopatra  

The Journal of Business and Industrial Marketing, Vol. 14, Iss. 3, 1999-03 ,pp. : 229-247

Emerald Group Publishing Ltd

Access to resources Recommend Favorite