LibQUAL+® (library quality), ProSeBiCA (development of new library services by means of conjoint analysis), and CAPM (comprehensive access to printed materials)

Author： Choudhury Sayeed   Kyrillidou Martha   Heath Fred   Cook Colleen   Koeper Bettina   Decker Reinhold  

Publisher： Emerald Group Publishing Ltd

ISSN： 1467-8047

Source： Performance Measurement and Metrics, Vol.9, Iss.3, 2008-10, pp. : 216-222

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