How you can evaluate the integrity of your library service quality assessment data: Intercontinental LibQUAL+® analyses used as concrete heuristic examples

Author: Thompson Bruce   Kyrillidou Martha   Cook Colleen  

Publisher: Emerald Group Publishing Ltd

ISSN: 1467-8047

Source: Performance Measurement and Metrics, Vol.9, Iss.3, 2008-10, pp. : 202-215

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