Assessing readiness for six sigma in a service setting

By Hensley Rhonda L.   Dobie Kathryn  

Managing Service Quality, Vol. 15, Iss. 1, 2005-02 ,pp. : 82-101

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The challenges of six sigma in improving service quality

By Nakhai Behnam   Neves Joao S.  

International Journal of Quality & Reliability Management, Vol. 26, Iss. 7, 2009-07 ,pp. : 663-684

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The stock service improvement by the deployment of Six Sigma

By Malliga P.   Srinivasan S.P.  

International Journal of Six Sigma and Competitive Advantage, Vol. 3, Iss. 2, 2007-09 ,pp. : 103-119

Inderscience Publishers

Access to resources Recommend Favorite

Six Sigma for services: a service quality framework

By Neves Joao S.   Nakhai Behnam  

International Journal of Productivity and Quality Management, Vol. 7, Iss. 4, 2011-06 ,pp. : 463-483

Inderscience Publishers

Access to resources Recommend Favorite

Examining the application of six sigma in the service exchange

By Noone Breffni M.   Namasivayam Karthik   Tomlinson Heather Spitler  

Managing Service Quality, Vol. 20, Iss. 3, 2010-01 ,pp. : 273-293

Emerald Group Publishing Ltd

Access to resources Recommend Favorite