TQM practices in service organizations: an exploratory study into the implementation, outcome and effectiveness

By Yasin Mahmoud M   Alavi Jafar   Kunt Murat   Zimmerer Thomas W  

Managing Service Quality, Vol. 14, Iss. 5, 2004-05 ,pp. : 377-389

Emerald Group Publishing Ltd

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Managing change: a barrier to TQM implementation in service industries

By Huq Ziaul  

Managing Service Quality, Vol. 15, Iss. 5, 2005-05 ,pp. : 452-469

Emerald Group Publishing Ltd

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TQM implementation: comparing Singapore's service and manufacturing leaders

By Woon Kin Chung  

Managing Service Quality, Vol. 10, Iss. 5, 2000-05 ,pp. : 318-331

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The impact of TQM implementation in a human service agency

By Mersha Tigineh   Sriram Ven   Herron Lanny  

International Journal of Productivity and Quality Management, Vol. 4, Iss. 1, 2008-12 ,pp. : 1-19

Inderscience Publishers

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Individual differences in TQM change compliance: A study of service organizations in Nigeria

By Ehigie Benjamin Osayawe   Akpan Regina Clement   Okhakhume Sylvester Aide  

The TQM Magazine, Vol. 18, Iss. 2, 2006-03 ,pp. : 103-117

Emerald Group Publishing Ltd

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