Customer experience places: the new offering frontier

Author： Gilmore James H.   Pine II B. Joseph  

Publisher： Emerald Group Publishing Ltd

ISSN： 1087-8572

Source： Strategy and Leadership, Vol.30, Iss.4, 2002-07, pp. : 4-11

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Emotional interactions: the frontier of the customer-focused enterprise

By Heffernan Robert   LaValle Steve  

Strategy and Leadership, Vol. 35, Iss. 3, 2007-05 ,pp. : 38-49

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Offering choice in benefits: a new Dutch HRM arrangement

By Hillebrink Carlien   Schippers Joop   Doorne-Huiskes Anneke van   Peters Pascale  

International Journal of Manpower, Vol. 29, Iss. 4, 2008-07 ,pp. : 304-322

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer experience modeling: from customer experience to service design

By Teixeira Jorge   Patrício Lia   Nunes Nuno J.   Nóbrega Leonel   Fisk Raymond P.   Constantine Larry  

Journal of Service Management, Vol. 23, Iss. 3, 2012-06 ,pp. : 362-376

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

A framework for evaluating the customer wait experience

By McGuire Kelly A.   Kimes Sheryl E.   Lynn Michael   Pullman Madeline E.   Lloyd Russell C.  

Journal of Service Management, Vol. 21, Iss. 3, 2010-01 ,pp. : 269-290

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The customer experience: a road-map for improvement

By Johnston Robert   Kong Xiangyu  

Managing Service Quality, Vol. 21, Iss. 1, 2011-01 ,pp. : 5-24

Emerald Group Publishing Ltd

Access to resources Recommend Favorite