An exploratory study on the use of banking technology in the UK: A ranking of importance of selected technology on consumer perception of service delivery performance

By Joseph Mathew   Sekhon Yasmin   Stone George   Tinson Julie  

The International Journal of Bank Marketing, Vol. 23, Iss. 5, 2005-05 ,pp. : 397-413

Emerald Group Publishing Ltd

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Role theory, role management and service performance

By Broderick Anne J.  

Journal of Services Marketing, Vol. 12, Iss. 5, 1998-10 ,pp. : 348-361

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Perspectives on the use of information technology at third party logistics service providers in Singapore

By Piplani Rajesh   Pokharel Shaligram   Tan Albert  

Asia Pacific Journal of Marketing and Logistics, Vol. 16, Iss. 1, 2004-01 ,pp. : 27-41

Emerald Group Publishing Ltd

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The relationship between Internet use and perceived performance in retail and professional service firms

By Drennan Judy   McColl-Kennedy Janet R  

Journal of Services Marketing, Vol. 17, Iss. 3, 2003-06 ,pp. : 295-311

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Export market information use, organizational knowledge, and firm performance: A conceptual framework

By Toften Kjell   Olsen Svein Ottar  

International Marketing Review, Vol. 20, Iss. 1, 2003-03 ,pp. : 95-110

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