Author： Durvasula Srinivas Lysonski Steven Mehta Subhash C
Publisher： Emerald Group Publishing Ltd
ISSN： 0887-6045
Source： Journal of Services Marketing, Vol.13, Iss.2, 1999-02, pp. : 132-150
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By Mehta Subhash C Durvasula Srinivas
The Journal of Business and Industrial Marketing, Vol. 13, Iss. 1, 1998-01 ,pp. :
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